Water leak nearby?
Move to plumbing information when the issue concerns pipework, taps or sanitary fittings.
View plumbingHeating services
Heating support explained before you enquire
Start with the symptom, gather the useful details and follow a clear route for boiler, radiator, control and planned-upgrade enquiries.
Heating enquiries
Common reasons to get in touch
The quickest route starts with a clear description of what the system is doing, rather than trying to diagnose the cause yourself.
- Boiler fault and performance enquiries
- Cold or unevenly heating radiators
- Thermostat and control improvements
- Planned heating-system upgrades
- Pipework and component replacements
Details that help with an initial response
Customers could be prompted to provide the system type, a short description of the problem, any displayed fault code, the property area and whether the issue is urgent.
Before you enquire
Have a few useful details ready
The system type, displayed fault code, affected rooms, property area and timing can all help put the heating problem in context.
Continue to heating enquiryRelated customer needs
A useful route through connected services
Electrical controls?
Check the wider service overview for electrical faults, fittings and planned improvements.
View electrical overviewCheck the area
See the core towns covered and what to include if the property is further away.
View areas coveredReady to describe the heating job?
Bring the service, location, timing and background together in one focused enquiry.